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A note to any Quickchange users that were recently inconvenienced with MasterCard Credit account transactions either not going through, or charging an additional cash advance fee. These issues have now been fixed.

Specifically there was an issue with the financial classification of transactions being construed as ‘Gambling’, hence the cash advance fees.

Maxgaming will rebate any fees and interest associated with QuickChange cash advance transactions processed between 20th September and 16th October 2017. Please email us at dms@max.com.au and attach copies of the applicable charges from your bank statements and we will happily provide you a refund. Note: your credit card account balance will need to be paid in full to prevent future interest being charged on these cash advance fees.

Sincere apologies for this inconvenience.


Quickchange is an Internet authorisations system designed to provide an efficient, on-line means of applying for installations, disposals and configuration changes to gaming machines.

Immediate approval for changes to your venue’s gaming machine configuration is possible using Quickchange.

Customer Support
If you've forgotten your username or password or need help with Quickchange, please call Quickchange Customer Service, supported by Data Monitoring Services, on 1800 307 551.

Quickchange Customer Service is available 8:30am to 5:30pm, Monday to Friday.



 
 


 


Quickchange fee increase
1 Jul 2017
As of the 1 July 2017, subscription and ‘pay as you go’ Quickchange fees will increase by 2.4% in line with CPI.

Security update
10 Nov 2014
An old security protocol used by web browsers called SSL version 3 (or SSLv3), has been known to exhibit a security vulnerability on other websites. As a result, we will no longer allow SSL version 3 to be used for security when accessing the Quickchange website.

What does that mean for you?

Most Quickchange users will already be using a newer, more secure method of security called TLS (which has been around since 1999). For these users, disabling SSL version 3 will have no impact.

If you do get an error message when ‘signing off’ a Quickchange application you might need to enable TLS in your web browser. To do this in Microsoft Internet Explorer, click on Tools -> Internet Options -> Advanced, then scroll down to the ‘Security’ section and tick on ‘Use TLS 1.0’, ‘Use TLS 1.1’ (if available) and ‘Use TLS 1.2’ (if available).

Please call the helpdesk on 1800 307 551 if further assistance is required.